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Management Lessons from Mayo Clinic: Inside One...
by Leonard L. Berry and Kent Seltman
Edition Description
The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from...
Edition Details
Format:Paperback
Language:English
ISBN:1260011836
Format: Paperback
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Management Lessons from Mayo Clinic: Inside One...
by Leonard L. Berry and Kent Seltman
Edition Description
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing...
Edition Details
Format:Hardcover
Language:English
ISBN:0071590730
Format: Hardcover
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Management Lessons from Mayo Clinic: Inside One...
by Leonard L. Berry and Kent Seltman
Edition Details
Format:Paperback
Language:English
ISBN:0071621539
Format: Paperback
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