- Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
- Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
- Marketing Services: Competing Through Quality
- On Great Service: A Framework for Action
- Service Quality: A Profit Strategy for Financial Institutions
- Roger W. Liska
- Paul A. Kurzman
- Reza Safa
- Judith Morrison Liska
- William A. Green
- Perry Pascarella
- Mikhail Khorev
- Richard T. Weber
- David Gage
- Sheila Quinn Simpson
- James L. Bossert
- A.C. Rosander
- Alan S. Morris
- Ross H. Johnson
- Desiree Lyon Howe
- Theodore P. Stank
- Sheila A. Akabas
- Morton F. Daller
- David S. Cohen
- David Black