Zero Outage: Putting ICT Quality First in the Digital Era

by Jasmin Bensch and Stephan Kasulke

Book Overview

This reference book shows how the Zero Outage method leads to more stability in operations, more reliability in projects and, ultimately, to greater customer satisfaction. It explains why clear standards for platforms, processes and personnel are essential for ensuring high ICT quality from end to end and what to look out for during changes - the most common cause of IT outages. Readers also learn how to resolve errors as quickly as possible and...

• Format: Hardcover
• Language: English
• ISBN: 3319537385
• ISBN13: 9783319537382
• Release Date: April 2017
• Publisher: Springer
• Length: 174 Pages
• Weight: 0.99 lbs.
• Dimensions: 0.5" x 6.1" x 9.2"