Zero Complaints: The Path to Continuous Value Creation

by Gautam Mahajan, Bill Price, Moshe Davidow

Zero Complaints: The Path to Continuous Value Creation is the ONLY book that lays out the importance for organizations to ensure their customers do not have a need to complain and share their frustrations with other customers.

The book shows why customers complain and how these complaints create huge problems for organizations, including limiting their growth, increasing unnecessary costs, contributing to customer churn, and upsetting employees...

• Format: Paperback
• Language: English
• ISBN: 1032880511
• ISBN13: 9781032880518
• Release Date: January 2025
• Publisher: Productivity Press
• Length: 206 Pages