Don't sue. Write. In a world where it's every consumer for himself, this guide to successful self-advocacy shows how to make a letter your own court of law. And how to avoid the time, expense, and hassle of litigation. - It is all about the money. Drawing on over thirty years of success representing clients who share the same problems and frustrations as the rest of us, James Kramon knows exactly how to push the right buttons. He shows readers: 1)...