You Can't Win a Fight with Your Client: & 49 Other Rules for Providing Great Service

by Tom Markert

In this follow-up to You Can't Win a Fight with Your Boss , Tom Markert returns to provide clever, timeless advice on how to offer exceptional service. The most important rule? You can't win a fight... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0061228559
• ISBN13: 9780061228551
• Release Date: August 2007
• Publisher: Harper Business
• Length: 128 Pages
• Weight: 0.30 lbs.
• Dimensions: 0.6" x 5.0" x 7.1"

Customer Reviews

This is serious wake up call- like a smack on the side of the head by a pillowcase full of glass pe

Both simplistic and prescient, this book should be required reading by all people, at all levels, of all organizations. Nothing here is new, but all of it is so critical to a brand's success that it needs to be posted on all doorposts. I've heard it said that people don't need instructing as much as they need reminding, and this book is a concise, clear, tight little ditty that really could help your organization (and you) reframe your perspective. And it's a gentle reminder for all to keep their eyes focused on the important relationships. Who is important? The guy how cuts your company a check. The guy that recommends you to his friends. The guy that comes back, time after time. Treat them right, do the right thing. This is a must have. Buy them by the box, I think I will make it part of my holiday gift distribution this year.