You Can't Lose If the Customer Wins: Ten Steps to Service Success

by Ronald A. Nykiel

Book Overview

The author of Keeping Customers in Good Times and Bad spotlights 10 dynamic steps to service success. Revealing exactly why firms must recognize the need for a balance between consumer expectations... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 068141023X
• ISBN13: 9780681410237
• Release Date: January 1990
• Publisher: Longmeadow Press
• Length: 133 Pages
• Weight: 0.82 lbs.
• Dimensions: 0.8" x 5.8" x 8.5"