Wow the Customer, Exceed Expectations: WHY This Is the Most Misguided Management Mantra of the Century … and What to Do About It

by John Correll

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• Format: Paperback
• Language: English
• ISBN: 1938001028
• ISBN13: 9781938001024
• Release Date: March 2012
• Publisher: Fulfillment Press
• Length: 34 Pages
• Weight: 0.19 lbs.
• Dimensions: 8.0" x 0.1" x 5.0"