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Paperback Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone Book

ISBN: 1550226959

ISBN13: 9781550226959

Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone

Callers from Hell -- they scream, sob, and sometimes they're so incoherent you can't understand them

Shaun Belding's new book tells you how to help defuse conflict, identifies effective strategies such as LIFT (Listen to your customer; Involve yourself; Focus on the issue; Thank them), and shows you how a majority of difficult callers can be turned into your most loyal customers.

Recommended

Format: Paperback

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We receive fewer than 1 copy every 6 months.

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