When Words Matter Most: Thoughtful Words and Deeds to Express Just the Right Thing at Just the Right Time

by Robyn Freedman Spizman

This book explores the art of finding the right words and actions at the right time--an invaluable handbook for expressing compassion, kindness, caring, and congratulations to friends and family,... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0517704064
• ISBN13: 9780517704066
• Release Date: September 1996
• Publisher: Crown Publishing Group (NY)
• Length: 128 Pages
• Weight: 0.60 lbs.
• Dimensions: 0.6" x 5.7" x 8.4"

Customer Reviews

Magnificent book

This is an excellent book to keep close at hand because it can....and does.... help when a difficult situation engulfs someone close to our heart which , so many times, renders us speechless and looking for the right words to speak.This is a small book packed full of wisdom. Easy to read or use as a reference.This is a perfect companion to "How to win friends and influencr people"....both of these books are almost a necessity when dealing with people and the emotions.

You will use this book again and again and again

Want to know just the right way to apologize to someone you've had a tiff with? Want to write a letter of sympathy to a friend's mother but don't know exactly what to say? Want to thank a business associate for sending work your way? WHEN WORDS MATTER MOST helps you with these kinds of letters, and many, many more. This book covers with grace every instance where you might want to write a note, from letters of apology and sympathy, to letters of encouragement, love, congratulations, and of course, thanks.I keep this book on my desk right next to my dictionary. I can't tell you how many times I have referred to Robyn Spizman's suggestions for guidance and inspiration. HIGHLY recommended.

Finds the magic words or good deeds you were looking for!

This book covers every life changing event and finds the right words to help one express those thoughts to others! As one tries to be supportive to others facing life changing events, this book offers you fabulous words that you were unconsciously looking for , but just could not roll off your tongue. Thanks to Ms. Spizman for her inspiration!

With a Little Help From a Friend

I absolutely love this little book! Holding the job of Administrative Assistant in a well known company I send out a montage of correspondence. When Words Matter Most... is the best investment I have made. It is filled with thoughts, ideas & actions that I feel has let me express myself more freely. Thank you Robyn!

An insite to the kind of person we all should strive to be

In reading this book I found that it doesn't cost you anything to express a kind word or gesture to someone else. It made me a little less cynical and I found myself trying to implement many of the phrases and gestures the book offers. It feels good to make others smile and if you look in the mirror you will see that you are smiling too.