Executives and managers already know that smart people need freedom to innovate and create. Automation of their work, done haphazardly, can put strait-jackets on your most creative people. You don't want to put in place technology that micro-manages your knowledge workers. "Robots don't innovate." "When Thinking Matters in the Workplace" is an in-depth review of how knowledge workers and innovators get their work done. It gives you the background...