When Customers Talk... Turn What They Tell You into Sales

by T. Scott Gross and . Bigresearch

Survey of more than 100,000 consumers reveals how they want to be treated, and the way they want to buy. What do customers really want? Not all retailers are in the habit of listening when customers... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0793195195
• Release Date: December 2004
• Publisher: Kaplan Business
• Length: 224 Pages
• Weight: 0.70 lbs.
• Dimensions: 8.5" x 0.5" x 6.0"