What's the Secret?: To Providing a World-Class Customer Experience

by John R. DiJulius III and John R. DiJulius

Book Overview

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate...

• Format: Hardcover
• Language: English
• ISBN: 0470196122
• ISBN13: 9780470196120
• Release Date: May 2008
• Publisher: Wiley
• Length: 336 Pages
• Weight: 1.17 lbs.
• Dimensions: 1.1" x 6.4" x 9.0"