What to Ask When You Don't Know What to Say

By Lyle Sussman and Samuel D. Deep

Book Overview

Great managers have a little-mentioned skill: knowing when and how to turn a tough situation around with a question instead of being caught at a loss for words.Asking the right question at the right time is a career-building skill that can be easily learned, thanks to this valuable new guide. It gives you more than 500 word-for-word questions for responding to virtually any conceivable on-the-job situation.Covering all types of day-to-day encounters, this practical problem-solver will help you focus your ideas and give you confidence, build rapport with those around you, and bridge conflicting views, strengthen relationships with upper management, and deflect anger and hostility.You'll discover, step-by-step, exactly what to do and say to clarify problems, solve misunderstandings, and avoid saying something damaging or inappropriate. This book may become the most valuable career resource you own This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0139539859
• ISBN13: 9780139539855
• Release Date: January 1993
• Publisher: Prentice Hall
• Length: 336 Pages
• Weight: 0.65 lbs.
• Dimensions: 1.1" x 6.0" x 8.9"

Customer Reviews

Asking Questions - Powerful Leverage

For people in business, this is a wonderful resource. I think that it is fantastic, and eliminates the need for stating, and potentially restating the obvious, e.g. "What do I need to do, to get you to fill in your work orders properly?" This is the point of departure for work getting done without other people being the "excuse" for non-compliance. This one question did so much for me, and it actually changed the complexion...

Questions Galore

The book may lack depth, but the categories that I read had insightful questions and included explanations of the questions' potency, applicable use, follow-up, and cautions. The questions are designed to head-off problems, solve problems, resolve conflict, make your opinion heard, etc. while helping others save face in a variety of situations.I see a number of negative reviews. I beleive (and some actually say this) that...

Great for any level

I found this book to be a very useful tool in identifying and solving problems. The first chapter on The Magic of Questions puts the rest of the book into perspective. I also like the way that the book is organized around specific types of problems to be solved. Chapters range all the way from dealing with unreasonable job demands to coworkers stealing credit for your work. I teach at a couple of universities and recommend...

Stop those uncomfortable pregant pauses

This book is pure gold. It isnt to be used a as reading book but used as pure reference. You will never again be in the situation of being unable to control a meeting phrases such as ' what exactly is stopping us coming to a decision' and 'why did you never comment on my performance over the last year' will become second nature. I have used this book for over a year, using these 3rd party questions to stimulate my own thought...