What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

by W Earl Sasser, Leonard A Schlesinger, James L. Heskett, et al.

Book Overview

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1626565848
• ISBN13: 9781626565845
• Release Date: September 2015
• Publisher: Berrett-Koehler Publishers
• Length: 288 Pages
• Weight: 1.40 lbs.
• Dimensions: 1.1" x 6.2" x 9.5"