What Customers Hate: Drive Fast and Scalable Growth by Eliminating the Things That Drive Away Business

by Nicholas Webb and Thomas Nelson

This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.

Whether you're selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but they're also taking steps...

• Format: Paperback
• Language: English
• ISBN: 1400236673
• ISBN13: 9781400236671
• Release Date: March 2022
• Publisher: HarperCollins Leadership
• Length: 240 Pages
• Weight: 0.50 lbs.
• Dimensions: 0.8" x 5.4" x 8.7"