At your kitchen table your best friend, struggling to hold together a crumbling marriage, pours out her heart. At housegroup that evening the lonely widower, still grieving after more than a year, just wants to talk. Later your sister telephones, trying to come to terms with why she can't have children. You long to help, to bring words of comfort and healing. But where do you start: What should you say? Peter Hicks believes that some sufferers, perhaps...