Water Quality Complaint Investigator's Guide, Second Edition

by William C Lauer and William C. Lauer

Resolving customer water quality complaints is one of the most important aspects of maintaining a successful water distribution system. Complaint investigation involves not just professional water quality proficiency, but also customer relationship skills. The Water Quality Complaint Investigators Guide covers 90% of the most common complaints from consumers. This revised edition focuses on operational practices and includes two entirely new chapters...

• Format: Paperback
• Language: English
• ISBN: 1583219927
• ISBN13: 9781583219928
• Release Date: January 2014
• Publisher: American Water Works Association
• Length: 90 Pages
• Weight: 0.40 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"