Warranty Management and Product Manufacture

by D.N. Prabhakar Murthy and Wallace R. Blischke

Book Overview

Purchasers of manufactured goods need assurance that they will perform well over their expected life. Warranties play a vital role in this. With proper management, warranty terms provide a promise of protection in case of product failure, while warranty service can assure customer satisfaction in the event of a claim. The authors have developed "Stage-3" warranty management, viewing warranties from a strategic perspective, starting with a strategy...

• Format: Paperback
• Language: English
• ISBN: 1849969647
• ISBN13: 9781849969642
• Release Date: October 2010
• Publisher: Springer
• Length: 302 Pages
• Weight: 1.00 lbs.
• Dimensions: 0.7" x 6.1" x 9.2"