Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations

by Matti Kurvinen, D. N. Prabhakar Murthy, Ilkka Töyrylä

Book Overview

Cut warranty costs by reducing fraud with transparent processes and balanced control

Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship...

• Format: Hardcover
• Language: English
• ISBN: 1119223881
• ISBN13: 9781119223887
• Release Date: June 2016
• Publisher: Wiley
• Length: 400 Pages
• Weight: 1.20 lbs.
• Dimensions: 1.3" x 6.2" x 9.1"