Voice of the Customer: Capture and Analysis

by Kai Yang

Book Overview

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Discover All the Advantages of Using Design for Six Sigmato Develop and Build Customer Value-Based Products

Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create...

• Format: Hardcover
• Language: English
• ISBN: 0071465448
• ISBN13: 9780071465441
• Release Date: November 2007
• Publisher: McGraw-Hill Companies
• Length: 416 Pages
• Weight: 1.80 lbs.
• Dimensions: 1.1" x 6.3" x 9.3"