Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-mail Environments

by Diane K. Kovacs

Instant messaging, email, and chat reference are already here, but have you adapted your traditional reference interview and information provision skills to these new formats?

Diane K. Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the digital reference environment. The handbook demonstrates how to adapt traditional face-to-face reference interview...

• Format: Paperback
• Language: English
• ISBN: 1856046265
• ISBN13: 9781856046268
• Release Date: March 2007
• Publisher: Facet Publishing
• Length: 152 Pages