Verism (Tm) - Unwrapped and Applied

by Johann Botha and Suzanne D. Van Hove

'VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you...

• Format: Paperback
• Language: English
• ISBN: 9401803358
• ISBN13: 9789401803359
• Release Date: September 2018
• Publisher: Van Haren Publishing
• Length: 170 Pages
• Weight: 2.35 lbs.
• Dimensions: 1.4" x 6.5" x 9.4"