Verism - A Service Management Approach for the Digital Age

by Rob England, Randy Steinberg, Suzanne D. Van Hove

VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you...

• Format: Paperback
• Language: English
• ISBN: 9401802408
• ISBN13: 9789401802406
• Release Date: November 2017
• Publisher: Van Haren Publishing
• Length: 2 Pages
• Weight: 1.80 lbs.
• Dimensions: 0.8" x 6.7" x 9.6"