Value-Added Customer Service: The Employee's Guide for Creating Satisfied Customers

by Tom Reilly and Thomas P. Reilly

Book Overview

Customer service must be more than a department . . . it's an attitude where everyone feels and acts accountable for creating satisfied customers. This simple, yet powerful book shows the reader how... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0809231905
• ISBN13: 9780809231904
• Release Date: January 1996
• Publisher: McGraw-Hill/Contemporary
• Length: 149 Pages
• Weight: 0.55 lbs.
• Dimensions: 0.4" x 5.9" x 8.9"

Customer Reviews

A salespersons' bible

Straightforward/no boring tech language/any salesperson looking for some winning ways will find it here. It's about serving the customer and like doing it. It's a short book but it is packed with sincerety when it comes to doing what's right for the customer. I have read this book over and over again and the advice works!