User Friendly tells the story of Columbia Internet, "the friendliest, hardest-working, and most neurotic little Internet Service Provider in the world." Take three techs, two salespeople, a designer, two executives, a couple of administrative staff, mix in a mischievous Artificial Intelligence and a "dust puppy" born from the innards of a mega server, put them all together in a crowded little office, and you have the makings of one of the most...