Up! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!

by Ron Kaufman

Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 9810529597
• ISBN13: 9789810529598
• Release Date: March 2002
• Publisher: Kaufman Professional Services
• Length: 318 Pages
• Weight: 0.55 lbs.
• Dimensions: 0.7" x 6.0" x 9.0"

Customer Reviews

A solid foundation for customer service

Up your service will provide a rock solid foundation for virtually any customer service initiative. If you want to know how it should be done within your organisation, read it.

Practical, Effective & Creative

Ron is one of the best Customer Service expert and guru in the Asia Pacific region, and perhaps the world. When I knew his book was coming out, I was wondering whether it will be as good or even better. I waited with much anticipation :)When I bought the book, even before I read it, I was already very impressed with the beautiful and striking design of the cover. Next, when I started reading, I was very relieved and delighted that Ron has managed to maintain his superb world-class quality in his writing as well. It took me only 2 days to finish reading the whole book, and guess what? I normally use a highlighter to highlight the important points in any book I read, and my copy of "UP Your Service" was almost completedly covered with highlights. Almost every point mentioned is so relevant and real. Apart from telling us what's wrong with most companies' customer service, Ron also tell us in very clear terms, what needs to be done to rectify them.It would not be an over-statement to say that this is one of the best book on "Customer Service" in the world. Read it yourself and you will see what I mean.Keep up the good work, Ron. *cheers*

Up Your Service Uplifting

Ron Kaufman's easy-and-fun-to-read book is inspirational anduplifting. He reminds us that we are all a part of the service chain,in one way or another. And no matter what profession we are in, we CAN make a difference. Very enjoyable!

High enthusiasm combined with solid action steps!

Ron's high energy and enthusiasm for service and partnership literally explode off each page of Up Your Service! This is not a book to just read. It's a book to devour for its ideas, tips, techniques, and action steps to implement. As Ron writes, "good ideas alone don't count, implementation is what matters!"Readers should pay particular attention when Ron writes about the "UP Your Service! Mindset" and the "UP Your Service! Toolset". UP Your Service! will work for any business, government entity, or non-profit organization - large, small, or entrepreneurial.With this book, Ron has become the leading evangelist of how to make the world a better place through the enthusiastic delivery of service to one another.Every organization should take a vow to implement an UP Your Service! strategy in the corporate world.Each of us as individuals should also commit to implement an UP Your Service! strategy in our own personal and family lives.

A Refreshing Insight into Service

This book has got to be one of the most refreshing and useful books ever written on service! For the top level manager, or front-line cashier, it is packed with practical examples and easy to apply ideas.Want to know what your customers really think of you? What is important to them and how to give this to them? Read this book now.Illustrations, diagrams, examples, anecdotes all make this an easy to read, and easy to apply book that will ultimately help you to UP Your Service!