Unlocking Public Value: A New Model for Achieving High Performance in Public Service Organizations

by Greg Parston and Martin Cole

Book Overview

A new approach to understanding and improving performance and public value This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0471959456
• ISBN13: 9780471959458
• Release Date: September 2006
• Publisher: Wiley
• Length: 208 Pages
• Weight: 0.86 lbs.
• Dimensions: 0.8" x 6.3" x 9.1"

Customer Reviews

A useful framework for managing government performance

This book provides a useful conceptual model for relating effectiveness of achieving results that are of value to the public to cost-effectiveness. In my opinion, the pros of the book are: -Very practical model and approach. Should be helpful to practitioners -Should have value for practitioners at every level of practice, from those just starting out with performance management to those who are more advanced. -Provides an interesting analytical model that is intuitive, so would be useful for communicating with those outside of management staff. The cons are that: -The methods for calculating the values/measures advocated by the authors are not explained very clearly. You may have to read through it a couple of times and fill in a few gaps for yourself. -The model advocates finding a role for every organizational capacity in the performance management model. Another view might be that those capacities that doen't have a role may very well be unnecessary and should be discontinued. I think the author's method is the politically expedient way to go, but may not be the best way for long term financial sustainability.