Understanding Reference Transactions: Transforming an Art Into a Science

by John V. Richardson and Matthew L. Saxton

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses...

• Format: Hardcover
• Language: English
• ISBN: 0125877803
• ISBN13: 9780125877800
• Release Date: May 2002
• Publisher: Academic Press
• Length: 232 Pages
• Weight: 1.00 lbs.
• Dimensions: 0.7" x 6.3" x 9.2"