Understanding Customer Service: A must read for everyone in Service Industry

by Pankaj Gupta

What is customer service?
What is customer sensitivity?
How do you feel when a customer vent on you?
How to handle customer relations?
How to close loop customer communications?

There is much more to learn about customer service than just learning soft skills and repeating like parrots or programmed robots.

Author shares his life experience about customers and simplifies the understanding of customer service through stories...

• Format: Paperback
• Language: English
• ISBN: B0BLYN8YHT
• ISBN13: 9798362867010
• Release Date: November 2022
• Publisher: Independently Published
• Length: 50 Pages
• Weight: 0.14 lbs.
• Dimensions: 0.1" x 5.3" x 8.0"