Ultimate Patient Satisfaction: Designing, Implementing or Rejuvenating an Effective Patient Satisfaction and TQM Program

by John F. O'Malley

An in-depth, hands-on text that details the various approaches, steps and processes for creating an overall (internal and external) patient satisfaction programme. Areas covered include: identifying... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 078631219X
• ISBN13: 9780786312191
• Release Date: January 1997
• Publisher: McGraw-Hill Professional Publishing
• Length: 347 Pages
• Weight: 1.45 lbs.
• Dimensions: 1.0" x 6.5" x 9.3"

Customer Reviews

The ultimate guide for achieving TQM patient satisfaction.

Ultimate Patient Satisfaction propels one full steam into the real world of patient satisfaction and provides the mind set and tools for making a differentciating difference. No other book takes such a no holds barred approach to telling the truth about healthcare providers and their patient encounters. A must read for today's healthcare professionals and providers wanting to survive and thrive in a highly competitive world. Great source of information for rejuvenating an existing patient satisfaction program