Trying Hard Is Not Good Enough 10th Anniversary Edition: How to Produce Measurable Improvements for Customers and Communities

by Mark Friedman

Book Overview

This is the 10th Anniversary Edition of Mark Friedman's acclaimed book about Results-Based Accountability (RBA) also known in parts of the UK as Outcomes-Based Accountability (OBA). This is a "how to" book for government and nonprofit agencies working at the city, county, state, and national levels to improve community quality of life and the performance of program services. RBA is a common sense approach that replaces all the overly-complex and jargon-laden...

• Format: Paperback
• Language: English
• ISBN: 1516971620
• ISBN13: 9781516971626
• Release Date: September 2015
• Publisher: CreateSpace Independent Publishing Platform
• Length: 202 Pages
• Weight: 0.93 lbs.
• Dimensions: 9.5" x 0.5" x 7.3"