Tribal Warfare in Organizations

by Peg C. Neuhauser

Book Overview

When the marketing department complains about the production staff, or the sales force makes promises customer service says it can't deliver, this is tribal warfare -- those interdepartmental conflicts that form one of the biggest and most costly productivity problems in organizations. Understanding how to recognize and deal with tribal conflict becomes extremely important for company survival and growth. Peg Neuhauser shows how to bridge the gap between factions that inevitably arise in organizations -- and lessen tribal warfare, lower employee stress, improve managerial effectiveness and promote higher productivity.

• Format: Hardcover
• Language: English
• ISBN: 0887303552
• ISBN13: 9780887303555
• Release Date: January 1988
• Publisher: Ballinger Pub Co
• Length: 213 Pages
• Weight: 1.15 lbs.

Customer Reviews

One of my favorite books of all time

Senseless frustrating behavior at work is much easier to understand when seen through the light of Peg Neuhauser's eyes. Neuheuser uses techniques from anthropology to teach anyone to understand the frequently ignored symbols and meaning that shape group behavior in any workplace. As an organizational consultant, I've seen far too many management interventions fail miserably because both managers and consultants were unaware of the organizational culture that drove outcomes. _Tribal Warefare in Organizations_ is a great tool for anyone who deals with people at work. Reading it is like getting a much needed flashlight in the dark.