Total Quality Management

By Terry Richardson

Book Overview

Focusing on the urgency of making American business competitive in a global economic environment, this overview of TQM for organizations of all types and sizes focuses on the principles and processes as well as the tools and techniques for continuous improvement. The book describes patterns of change in the social, economic and political structure of the United States and describes how individuals and organizations applying TQM principles become more productive and effective.

• Format: Paperback
• Language: English
• ISBN: 0827371926
• ISBN13: 9780827371927
• Release Date: September 1996
• Publisher: Cengage Learning
• Length: 288 Pages
• Weight: 0.05 lbs.
• Dimensions: 0.8" x 8.2" x 9.6"