Quality and Performance Excellence: Management, Organization, and Strategy

by James R. Evans and James W. Dean

Book Overview

Not long ago total quality was just a buzzword. Today, Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of the key... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0324381328
• ISBN13: 9780324381320
• Release Date: March 2007
• Publisher: South Western Educational Publishing
• Length: 512 Pages
• Weight: 1.75 lbs.
• Dimensions: 0.7" x 7.4" x 9.3"

Customer Reviews

More than just quality

Best book on Quality Management, Ever. I have had three quality classes with quite a few books on quality. None of them stands out as this one. What this book has to offer goes beyond classroom learning. It provides great information, knowledge, and tools that you will need in improving your ability to run a better business. I have literarly applied the concept and tools at the work place; it WORKS!