TQM: Text with Cases

by John S. Oakland

- Includes real life case studies to support and illustrate key points in the text- Includes new material on Six Sigma, the Excellence Model, and ISO 9000-2000- Contains new material on the latest... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0750639520
• ISBN13: 9780750639521
• Release Date: January 1999
• Publisher: Butterworth-Heinemann
• Length: 380 Pages