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Paperback Total Quality Management in Higher Education: Study of Engineering Institutions Book

ISBN: 036769395X

ISBN13: 9780367693954

Total Quality Management in Higher Education: Study of Engineering Institutions

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Book Overview

This book offers a conceptual, theoretical, and empirical overview of the role of total quality management (TQM) in Indian higher education from the perspectives of the engineering faculty, students, and alumni. It identifies the critical dimensions to measure the performance of TQM.

This volume conceptualizes the service quality of higher education, especially in engineering education, through empirical assessment of the services being...

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