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Hardcover Total Quality Management in Government: A Practical Guide for the Real World Book

ISBN: 1555425399

ISBN13: 9781555425395

Total Quality Management in Government: A Practical Guide for the Real World

This groundbreaking book sheds light on applying TQM in the real world of government organizations. Drawing on extensive research and their own school of hard knocks experience implementing TQM, Steven Cohen and Ronald Brand present straightforward, practical advice on implementing TQM in government settings. They cite examples of successes in specific government agencies--including the Treasury Department, U.S. Air Force, and Department of Veteran...

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Format: Hardcover

Condition: Very Good

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