Total Quality Management and Operational Excellence: Text with Cases

by Robert James Oakland, Michael Anthony Turner, John S Oakland, et al.

The notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including lean-Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence.

Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to...

• Format: Hardcover
• Language: English
• ISBN: 1138673404
• ISBN13: 9781138673403
• Release Date: July 2020
• Publisher: Routledge
• Length: 556 Pages
• Weight: 2.59 lbs.
• Dimensions: 1.2" x 7.0" x 10.0"