Total Quality Management: Concepts, Strategy and Implementation for Operational Excellence

By: Sharma, Sunil

This textbook discusses total quality management (TQM) as a strategy rather than just a technique and provides a comprehensive overview of how TQM helps in attaining operational and business excellence, leading to customer satisfaction. Total Quality Management: Concepts, Strategy and Implementation for Operational Excellence elaborates upon the interface of total quality (TQ) with a wide spectrum of activities such as designing, purchasing, manufacturing,...

• Format: Paperback
• Language: English
• ISBN: 9351502813
• ISBN13: 9789351502814
• Release Date: August 2018
• Publisher: Sage Publications Pvt. Ltd
• Length: 484 Pages
• Weight: 2.00 lbs.
• Dimensions: 1.0" x 7.4" x 9.7"