Total Quality in Research and Development

by Greg McLaughlin and Greg McLaughlin

The present environment for research and development in business can be characterized in two simple words: inconsistent horizons. As the rapid development of technology and the number of new... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1884015026
• ISBN13: 9781884015021
• Release Date: August 1995
• Publisher: CRC Press
• Length: 272 Pages
• Weight: 1.19 lbs.
• Dimensions: 0.8" x 6.3" x 9.3"

Customer Reviews

Enjoyed the book, good reference material, sound strategy

The book gives an excellent assessment tool for determining TQ readiness. The step-by-step process of implementing TQ is well documented. Problem-solving using the improvement method is excellent. I especially enjoyed the communication effectiveness instrument, a real plus for our organization. Well written, easy-to-read. A helpful guide for future businesses. Good information on customer satisfaction.