Total Quality Control: Engineering and Management: the Technical and Managerial Field for Improving Product Quality, Including Its Reliability, and

by Armand V. Feigenbaum

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• Format: Hardcover
• Language: English
• ISBN: 0070203520
• ISBN13: 9780070203525
• Release Date: January 1961
• Publisher: McGraw-Hill
• Length: 627 Pages
• Weight: 0.10 lbs.

Customer Reviews

A landmark in the history of the theory of quality

This is one of the key works that led to the popularity of "Total Quality Management" (TQM). TQM eventually became unfashionable as "quality" consultants watered it down to a mindless collection of bureaucratic "best practices" but in Feigenbaum, you see the critical thinking, multidimensionality, and detailed modeling and mathematics that gave TQM its early credibility.