Total Information Systems Management A European-Approach Hubert Osterle Institute for Information Management, University of St. Gallen, Switzerland Walter Brenner Freiberg University of Mining and Technology, Sachsen, Germany and Konrad Hilbers Bertlesmann AG, GUtersloh, Germany In the 1980s many enterprises, usually with the help of external consultants, explored the potential of implementing Information Technology (IT) in the running of their organizations...