Total Customer Service: The Ultimate Weapon

by William H. Davidow

Book Overview

Aiming to give the competitive edge in the Nineties and beyond, this book offers advice to sales managers on how to provide outstanding customer service. Based on the experience of the successful and... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0060161809
• ISBN13: 9780060161804
• Release Date: January 1989
• Publisher: HarperCollins Publishers
• Length: 227 Pages
• Weight: 1.25 lbs.
• Dimensions: 1.1" x 6.4" x 9.4"

Customer Reviews

This is an *excellent* book!!!!!!

I highly recommend this book to anyone who wishes to excel in giving good customer service. I have a background in retail, social psych, and market research, with experience in customer satisfaction research studies - and I found this book extremely useful. Not only did I learn a lot from it, but it also put much of what I have learned along the way (and feel as a consumer) into writing! It can help you plan a customer service program for your store or company, whether your company is brand-new or pre-existing. It is a little dry at times, but also has some great examples of what you should do or not do. I'd buy the book just for them!