Total Customer Satisfaction

by Jacques Horovitz

Excellent customer service is an essential tool for any company competing in today's climate. This book explores the activities of global companies with excellent reputations for customer service.... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0786301082
• ISBN13: 9780786301089
• Release Date: January 1994
• Publisher: Irwin Professional Publishing
• Length: 300 Pages
• Weight: 1.46 lbs.
• Dimensions: 1.1" x 6.3" x 9.3"