Thriving on Adaptability: Best Practices for Knowledge Workers

by Nathaniel Palmer

Adaptive Case Management is ultimately about allowing knowledge workers to work the way that they want to work and to provide them with the tools and information they need to do so effectively.

Surendra Reddy points out in his Foreword:
"Imagine a fully integrated ACM system layered into the value stream of an enterprise. The customer support team is able to focus on customer needs, with easy access to the entire company's repertoire of knowledge,...

• Format: Paperback
• Language: English
• ISBN: 0986321400
• ISBN13: 9780986321405
• Release Date: January 2015
• Publisher: Future Strategies Inc
• Length: 274 Pages
• Weight: 1.06 lbs.
• Dimensions: 0.6" x 7.0" x 10.0"