Thinking about Quality: Progress, Wisdom, and the Deming Philosophy

by Lloyd Dobyns

Book Overview

An end to the misunderstandings of W. Edwards Deming's work--the book that finally provides a relationship between his ideas and the way businesses should be run.

• Format: Hardcover
• Language: English
• ISBN: 081292133X
• ISBN13: 9780812921335
• Release Date: April 1994
• Publisher: Crown Publishing Group (NY)
• Length: 280 Pages
• Weight: 1.10 lbs.
• Dimensions: 1.1" x 5.8" x 8.5"

Customer Reviews

Awesome Book on Deming and Baldridge Award

This is an awesome book on Deming Philosophy and gives a great comparison between Deming and the Malcolm Baldridge award. I have studied Deming for 16 years (I've read his two books and over 14 others written about his philosophy). I also own the Deming libary volume 1-9 and the Deming 4 day seminar on DVD. What's great about the book is that authors spent time with Deming over many years of his life getting to know him and trying to distill his teachings into something that common people could understand. The result is a book that is weak on statistics but gives a great introduction and summary of Demings philosophy for someone new to or experienced with Deming. It's Deming philosophy for the masses.

An Easy Read & Good Orientation to the Topic

This book or one similar should be a required first reading for those interested in more than keeping quality records. It orients the reader to the true driving force behind quality movements--burning desire for customer satisfaction. Have a copy or two in your facility library and make sure your new employees read at least the first 4-5 chapters.

A further description of the Deming Management Method

Dr. Deming called Dobyns and Crawford-Mason "the broadcasters and clarifiers of [his] message for a larger audience." Their book and PBS series Quality or Else introduced the general public to the Deming Management Method.

Examples of successes across a wide range of organizations.

Drawing on their extensive work to produce the documentary "If Japan Can, Why Can't We?," the authors provide excellent examples of successes from quality focused organizations across the spectrum, including education and government. A good read for skeptics. A good motivator for those working through challenges.