Veterinary Receptionist: Essential Skills for Client Care

by Adrian R. MacKay, John R. Corsan, Adrian Mackay, et al.

As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. This new book is a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral...

• Format: Paperback
• Language: English
• ISBN: 0750642254
• ISBN13: 9780750642255
• Release Date: April 2001
• Publisher: Butterworth-Heinemann
• Length: 170 Pages
• Weight: 0.70 lbs.
• Dimensions: 0.4" x 6.6" x 9.1"