The Values Economy: How to Deliver Purpose-Driven Service for Sustained Performance

by Williams Alan, Alan Williams, Samuel Williams

We live in extraordinary economic times volatile, uncertain, complex and ambiguous. In the service sector, many traditional approaches are no longer relevant and the landscape of brand identity, employee engagement and customer experience is changing. Organizations no longer own their own brand, while customers expectations are increasing. Brands are now co-owned by all stakeholders employees, service partners, local communities, investors and customers...

• Format: Paperback
• Language: English
• ISBN: 1912555808
• ISBN13: 9781912555802
• Release Date: May 2021
• Publisher: Lid Publishing
• Length: 224 Pages
• Weight: 1.10 lbs.
• Dimensions: 0.9" x 6.1" x 9.1"