The Ultimate Guide to Exceeding Customer Expectations

by Brad Worthley

You can no longer just meet the customer's expectations, you must exceed them. Meeting the customer's expectations, or simply satisfying their needs, creates a base of customers who are not loyal. If... This description may be from another edition of this product.

• Format: Paperback
• ISBN: 0977066800
• ISBN13: 9780977066803
• Release Date: January 2005
• Publisher: Genesis Publishing
• Length: 101 Pages
• Weight: 0.40 lbs.